Q: What happens with my initial investment?A: Your initial investment turns into an account credit that you can use to purchase tickets at the discounted rate that corresponds with your Passport Level (discounts of 10%, 15% or 20%).
Q: Once I purchase the Rockies Passport, when can I select my games and reserve my seats?A: You will receive an email inviting you to reserve seats the next business day after reserving the Passport.
Q: How far in advance do I need to reserve my seats prior to the game I want to attend?A: You can reserve your seats right up to game time. However, depending on the popularity of a particular game, seats and/or ticket quantities in a certain area are not guaranteed for the game you want to attend.
Q: How do I access my tickets?A: All Rockies Passport tickets are mobile only. For complete information on how to access your tickets via your mobile device, check out our Mobile Ticket laman; however, tickets are not currently available for viewing or managing.
Q: Can I purchase parking with my credit?A: Yes. If available, you can purchase parking in a Lot A or Lot B. The purchase does need to be done in advance online and not at the parking lot entrance.
Q: How do I exchange tickets I’ve already selected?A: Beginning in March, Rockies Passport tickets can be exchanged online via your My Rockies Account. The credit you receive from exchanging your tickets can be applied toward single-game ticket purchases at your discounted Passport rate. Your discount is based off of dynamic single-game pricing. $300 Passport Level tickets redemptions are not eligible for exchange.
Q: Can I forward my tickets?A: Yes. Rockies Passport tickets are available to forward digitally. Complete information on how to forward your tickets digitally can be found on our Mobile Ticket page. Forwarding options will not be available until March.
Q: How many tickets can I redeem per game?A: You can reserve up to 8 tickets per game, other than Opening Day.
Opening Day options are:$1,200 and $2,500 level: 4 discounted tickets and you can use your Account Credit.$600 level: 4 discounted tickets, but this will require an additional purchase over your $600 investment.$300 level: 2 regular price tickets and this will require an additional purchase over your $300 investment. This purchase opportunity will occur in February and not at the time the Passport is purchased.
Q: What seating areas can I redeem tickets in?A: Most seating areas are eligible, based on availability. Excluded areas include the Rockpile, Infield Box (Rows 1-20) and other premium seating areas. When purchasing the $300 Passport your initial investment must be used for Standard and Value games in the Corner Outfield Box, Pavilion, Rightfield Mezzanine and Upper Level (excluding Lower Reserved Infield).
Q: Do you still have the FAN10 Mini-Plan?A: The FAN10 package has been replaced by the $300 Passport. The $300 Passport will continue to offer significantly discounted tickets in the Corner Outfield Box for Standard and Value games. The initial investment of $300 will turn into 20 digital ticket vouchers that can be used for Standard and Value Games in the Corner Outfield Box (or similar area – see above). You can redeem your vouchers by selecting your exact seats via a seating map at a time and ticket quantity that works best for you.
Q: Can I add credit to my account once I run out?A: Yes. You can add credit to your account at any time by emailing the Rockies at [email protected] or calling the VIP Hotline at (303) 312-2222. Also, once you purchase into a Passport Level, you will continue to receive that single game discount, even if you have used all of your credit, when purchasing tickets after your original credit is exhausted.
Q: Can I use my account balance to purchase Rockies Suites, Party Facilities, Groups or Power Tickets?A: No, your account balance cannot be used to purchase Rockies Suites, Party Facilities, Groups, Power Tickets or other special offer tickets. However, if you are still interested in seeing available packages, view our Suites information page.
Q: Can I use my account balance to purchase Rockies Gift Cards?A: Gift Cards are available for purchase here; however, your account balance cannot be used to purchase Rockies Gift Cards.
Q: Can my account balance be used for postseason?A: Your account balance cannot be used for the postseason. However, as a Rockies Passport Holder, you do qualify for exclusive postseason presale opportunities.
Q: If I don’t use all of it, will my account balance roll over to next season?A: No. All of your Rockies Passport benefits must be used during the season for which the Passport was purchased; account balances will not roll over to the following season. However, the Rockies guarantee that if any of the games in your Ticket Plan are cancelled or have restricted capacity due to COVID that inhibits the use of your specific seats, you have our assurance that the value of the impacted games will be credited to your Rockies account for future games.
Q: How do I view my account balance?A: You can view your account balance in your My Rockies Account.
Q: Can I get printed tickets?A: A Rockies Passport is a mobile-only ticketing option with tickets available through the MLB Ballpark app and your My Rockies Account. For more information about mobile ticketing, visit our Mobile Ticket halaman.
Q: What games can I redeem with the Rockies Passport?A: All games are eligible, although limits will apply for Opening Day.
Q: What benefits do I receive when purchasing the Rockies Passport?A: You would receive all the benefits of a Mini-Plan Holder. For a complete listing, view Mini-Plan benefits.